At AMAQAZI, customer satisfaction is our top priority. We want you to love what you’ve ordered.

If something isn't right, let us know.

1. 14-Day Return Period

You have 14 days from the date you receive your order to return it. If the return is not received within 14 days of delivery, we may not be able to process a refund or replacement.

2. Conditions for Return

Please ensure that the item you're returning is repackaged with all the cords, adapters, and documentation that were included when you received it. Any item that is damaged, is not in its original condition or is missing parts for reasons not due to our error may not be eligible for a refund.

3. Non-returnable Items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.

4. How to Return an Item

To initiate a return, please e-mail us at support@amaqazi.com

5. Refunds

Once we receive your item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.

6. Late or Missing Refunds

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund, please contact us at support@amaqazi.com.

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, send us an email at support@amaqazi.com.

8. Shipping Cost

To return your product, you will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

Please remember that it can take some time for your bank or credit card company to process and post the refund too.

For further information, feel free to contact our customer service team at support@amaqazi.com. We are here to help!